Well known kbb industry professional Toby Griffin is to work with leading kbb and merchant service provider Simon Acres Group (SAGL) as a training consultant. Toby is a business consulting expert with17 years of experience with kbb companies.

SAGL director Simon Acres says, “We are thrilled that Toby has joined us. He shares our passion for excellence and will be a great asset to our business, as we continue to service our growing kbb retail and merchant client base.

Toby added, “I am delighted to be working with Simon and the team. It’s a great time to be joining as we come out of lockdown and take advantage of the lessons learned and the new ways of working that have evolved.

“I am looking forward to getting back out into showrooms to work face to face with clients and share the extensive portfolio of training that we can offer together.”
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Pictured: Toby Griffin, Training Consultant, Simon Acres Group

Kbb and merchant service provider Simon Acres Group (SAGL) has launched a series of podcasts, showcasing views and thoughts from young people making a mark in the industry. The first interview is with designer Amanda Jayne Gow, currently Interior Design Assistant at Neptune Home, moving to Brayer Design in Surbiton shortly.

Amanda is an industrial design and technology graduate from Loughborough University who moved into residential interior design after working as a design intern for a commercial design and build company.

“Amanda has tremendous enthusiasm and passion for design,” says SAGL director Simon Acres. “She represents a new generation of talented people that are building successful careers and bringing new ideas into showrooms.”

Amanda said that she had benefited from fantastic support and training from the senior team at Neptune when she joined eighteen months ago. She said, “The customer journey has changed so much since I started because of the impact of COVID but we have adapted and developed new ways to engage with customers.

“Communication has become much more frequent. We now utilise many different channels, text, WhatsApp and Zoom for example, at different stages to keep the project on track and keep our customers informed.

“It is important when we can’t have face to face meetings to ensure that as a designer, we really listen to what our customers want. Getting to know them and how they will use their kitchen is the key to success. With most people spending more time at home, the kitchen and living spaces have to work even harder, and it’s our job to deliver a room that will meet their needs.

“I am excited about showrooms re-opening again soon, as it provides the perfect environment to inspire customers, with well-designed displays and show stopping pieces.”

The Amanda podcast can be heard here.

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Pictured: Amanda Jayne Gow

A smart consumer finance package, introduced by the Simon Acres Group (SAGL) is helping KBB retailers close sales, as they operate their businesses under current COVID-19 restrictions.

The businesses to consumer introduction package has proved to be beneficial because of its simplicity and quick response on decisions.

Simon Acres Group director Simon Acres said, “We are experiencing a substantial take up for this service as retailers can refer the service with no fuss and are fully supported with POS and training. The portal can also be accessed remotely so no need to be in the showroom and retailers also receive commission on every customer agreement.

“The finance is arranged directly with the consumer, with no time lag for the retailer, and finance is not dependent on the installation, so cash flow remains uninterrupted, which is another significant benefit.”

Michelle, from Instyle Kitchens and Bedrooms ltd in Manchester has found the package to be easy to use and beneficial. She says, “Adding this option to our services has made the purchase more affordable for some customers, and definitely helped to close a number of sales.

“For us the set-up is stress free and it’s easy to keep track with the portal. For our customers it’s hassle free and in most cases, they get an instant decision.”

To receive more information on the smart finance solution, please visit www.kbbfinance.co.uk

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