International logistics and transportation specialist Dimerco has continued to provide uninterrupted services to its customers despite flight cancellations, gateway lockdowns and customs closures in some countries due to the global COVID-19 pandemic.
According to a spokesperson for the company, Dimerco has provided regular real-time status updates to customers and strategic partners on flight cancellations and major gateway capacity/rate changes within its service network, as well as implementing contingency plans such as customized charter flight and alternative multimodal transport solutions, particularly in shipping anti-epidemic cargo such as PPE (Personal Protective Equipment).
Since March this year, Dimerco has handled a number of air charter projects on behalf of customers, moving freight from major cities in China and Singapore to destinations across the world, including the US, Australia and the UK. Similarly, multimodal transport solutions have been used successfully to transport goods from China, South Korea and Japan to Taipei, Hong Kong and further afield – Australia, Poland and Germany, via sea, air, truck and train.
Dimerco believes that its professional corporate culture and market leading technology, as well as its extensive, flexible service portfolio have helped it maintain a ‘business as usual’ service for customers through the crisis.
“Our Business Intelligence Technology (BIT) provides exceptional visibility and enables us to access information in real time from any location that has internet connection, so that our operations run as smoothly as possible while many of our employees are working from home with seamless communication via instant messaging and online conferences, while business travel overseas of all worldwide colleagues have been temporarily banned ever since Jan. 28, 2020 in light of our preventative measure taken towards the early outbreak of COVID-19.” the spokesperson explained. “In addition, our Purchase Order Management System (POMS) co-ordinates information from all parties, so that at a time when manufacturing capacity is uncertain, we can respond to process requirements such as split/merge or cancellation/transfer as well as consolidating purchase orders from multiple suppliers. 24 hr monitoring, with exception alerts and reminders have also proved particularly valuable in helping us identify and respond proactively to any irregularities, that arise in the supply chain using Dimerco’s Collaboration Service Platform (CSP).”
“Our success is built on our people, our customers and our strategic alliances with major airlines and ocean carriers; during the COVID-19 pandemic, that commitment has stood us in excellent stead,” said the Dimerco spokesperson. “Our people have continued to work diligently and professionally as a team, our partners have supported us in providing flexible solutions to circumvent the difficulties of lockdown, and our customers have continued to enjoy the same high quality service that they have come to expect from Dimerco.”
Entec International deliver essential PPE supplies across UK & Europe
UK based Entec International, specialist MRO (maintenance, repair and operations) supply chain services providers, has been supporting several of its longest standing clients in procuring and providing essential PPE equipment to sites in the UK and across Europe, in the face of the COVID-19 pandemic – a move that director Mike Robinson says puts MRO supply chains in the spotlight.
Entec is best known for providing MRO services to global manufacturers’ production facilities across Africa, Middle East and Asia Pacific. However, several clients, including a global alcohol beverage company, were in desperate need of specific PPE products that they had been unable to source either in the UK or anywhere in the EU as COVID-19 security restrictions took hold.
In UK and Ireland alone, Entec has distributed products to over 20 food and beverage sites, and following similar requests from other food & beverage clients, has also despatched PPE to production facilities all over Europe, including Poland, Romania, Greece, Spain, France, Netherlands, Germany and Belgium.
Entec’s Procurement Manager Gurjit Johal explains, “Within two working days of receiving the initial request from our global alcoholic beverage client, we had not only sourced one of the main products required and had them approved – a process that usually takes far longer – but we had also placed a Purchase Order for over 3000 Cases (36,000 x 500 ml bottles of sanitiser).
Almost simultaneously, Entec was asked to source another PPE product by the same client and, again within just a few days, the product was approved and ordered, with the first batch arriving on site within 10 days. In total Entec has now supplied the client with 15 Pallets, with 840 cases, over 10,000 tubs, totalling 2 million products.
Beyond the UK and Europe, the company is also providing much needed PPE products to client sites in 7 countries in Asia Pacific, with further enquiries being handled for over 2 million items of a third PPE product for delivery across 4 continents.
In a thank you from the CPO of the global beverage group, Gurjit received the following message:
“A big THANK YOU for all of your support in helping us to source a number of needed items as we work to keep our employees safe during the Covid-19 pandemic. Entec has been a really supportive partner, and more specifically, you have been incredibly proactive and responsive – even able to find us certain products when no one else could! We sincerely appreciate your hard work and support in these difficult times and look forward to our continued partnership “
Concluding, Entec Director Mike Robinson commented, “Generally, the focus for manufacturers is on parts procurement and supply, but in these strange times, the need for PPE has brought to the fore the essential role of MRO in keeping plants in production and employees safe. Effective streamlining and management of MRO supply chains can provide huge benefits in terms of cost savings, efficiency gains and reduced carbon footprint.”
Pictured: Mike Robinson, Entec Director
Kbb and merchant services provider Simon Acres Group (SAGL) has reported a surge in enquiries for delivery drivers and support staff at online businesses, due to a significant rise in online shopping, driven by the Covid-19 pandemic.
Shoppers unable to visit the high street have taken to shopping online to such an extent that some experts have predicted that the coronavirus crisis has accelerated five years of online shopping behaviour changes “into only five weeks”.
Many kbb and merchant companies believe that this change in habits will remain as lockdown is eased, with consumers deciding that they prefer the convenience of having goods delivered, to visiting the shops.
“These changes are having a significant impact on staffing levels with our clients who offer e-commerce within their businesses and benefiting from the online shopping boom,” says SAGL director Simon Acres.
“Our team of experienced consultants are working hard to ensure that we are able to respond to the growing number of enquiries we are receiving.
“We have commenced a phased return to the office, with the safety and wellbeing of clients and staff our top priority, our policies and procedures have been updated and will continue to be reviewed as the situation develops.”