Entec International, UK-based Maintenance, Repair and Operations (MRO) procurement and supply chain specialists, have appointed Suraj Muhammad Talha as Customer Relationship Manager in Egypt, as the company expands its service delivery to global FMCG clients across Africa and the Middle East.
Suraj, who has spent five years working in the FMCG sector, brings with him valuable experience of global procurement and project management. He will be part of a growing team responsible for rolling out Entec’s 3PMRO service in the region to some of the world’s largest manufacturers of snacks and non-alcoholic drinks.
“It’s a great honour to work closely with these high-profile customers in Egypt, helping to keep their production running effectively while reducing their operational costs,” Suraj says. “The Egyptian market is a regional hub for diverse businesses and has access to large key markets through various trade agreements with the USA, Europe as well as Middle Eastern and African countries. Entec International already has a strong presence in the region, as sole 3PMRO partner for many well recognized manufacturers. The company is growing strongly in this market and is currently in advanced negotiations to provide our services to more local customers. I’m very much looking forward to playing my part in Entec’s continued success story in Egypt.”
CEO at Entec, Mike Robinson, explains, “Global brand businesses with complex manufacturing and packaging operations in challenging markets generate a constant demand for maintenance spares. To meet this demand, they tie up millions of dollars in spares inventory, much of which is excess to need. In addition, they use hundreds of local and global suppliers, all with different ways of working, variable trading terms and requiring payment in multiple currencies”.
“Entec’s 3PMRO service simplifies this process; As the single source of supply we manage the entire supply chain, from demand to point of use, match spares usage with consumption rates to deliver optimised inventory, visibility, control and compliance. Overall, our 3PMRO service improves the customers return on capital employed, increases efficiency, reduces waste and drives down operational costs.
Suraj’s appointment in Egypt will strengthen our regional team and help us replicate the gains we’ve achieved for our clients in other parts of the world.”
Pictured: Suraj Muhammad Talha, Customer Relationship Manager in Egypt, Entec International
UK based Entec International has appointed Zullys P. Hall as Client Operation Manager for South America, to support the expansion of its 3PMRO (3rd party Maintenance, Repair & Operations) project with one of the world’s leading soft drinks and snacks manufacturers.
With a successful 3PMRO supply and cost reduction program continuing across the AMESA (Africa, Middle East, South Asia) and APAC (Asia Pacific) regions, the project will expand to include operations in Latin America (LATAM) during 2020 and 2021.
Zullys’ role will be to provide day to day management whilst building a customer service team to support 21 snacks and beverage plants in 9 countries, working with the Entec South and Central American Support Team as they gain operational traction in the region.
Zullys, who has a degree in Business Management from Newman University in Birmingham, has over 20 years of international operational and customer service experience with companies such as Corporation Midas – Cartier, Venezuela and Blue Ocean, Canada.
Commenting on her new role, she says, “I have a strong track record in developing and maintaining high levels of customer satisfaction, which is key to maintaining profitable client relationships. I am thrilled to have this new opportunity to support and contribute to the expansion of Entec’s 3PMRO operations in Latin America for such a major global brand. I am eager to put my international experience and leadership skills to work, helping to break cultural barriers, add value to the new project and help to exceed our customers’ expectations”.
Mike Robinson, Managing Director at Entec International, adds, “Our immediate objective is to replicate Entec’s outstanding results in the AMENA region and we are delighted to welcome Zullys to the team. I have no doubt that her strong experience and insights will prove invaluable in helping us achieve that goal.”
In AMENA region, Entec became the single consolidated source for its client, replacing 430 separate MRO suppliers, covering 14 sites in 6 countries. As a result, during 2019 Entec reduced the client’s air freight shipments by 82% and carbon output down by over 7,500 tonnes, saving 13% across a multimillion dollar spend, significantly reducing overall costs.
Picture: Zullys P. Hall, Client Operation Manager for South America, Entec International
International logistics and transportation specialist Dimerco has continued to provide uninterrupted services to its customers despite flight cancellations, gateway lockdowns and customs closures in some countries due to the global COVID-19 pandemic.
According to a spokesperson for the company, Dimerco has provided regular real-time status updates to customers and strategic partners on flight cancellations and major gateway capacity/rate changes within its service network, as well as implementing contingency plans such as customized charter flight and alternative multimodal transport solutions, particularly in shipping anti-epidemic cargo such as PPE (Personal Protective Equipment).
Since March this year, Dimerco has handled a number of air charter projects on behalf of customers, moving freight from major cities in China and Singapore to destinations across the world, including the US, Australia and the UK. Similarly, multimodal transport solutions have been used successfully to transport goods from China, South Korea and Japan to Taipei, Hong Kong and further afield – Australia, Poland and Germany, via sea, air, truck and train.
Dimerco believes that its professional corporate culture and market leading technology, as well as its extensive, flexible service portfolio have helped it maintain a ‘business as usual’ service for customers through the crisis.
“Our Business Intelligence Technology (BIT) provides exceptional visibility and enables us to access information in real time from any location that has internet connection, so that our operations run as smoothly as possible while many of our employees are working from home with seamless communication via instant messaging and online conferences, while business travel overseas of all worldwide colleagues have been temporarily banned ever since Jan. 28, 2020 in light of our preventative measure taken towards the early outbreak of COVID-19.” the spokesperson explained. “In addition, our Purchase Order Management System (POMS) co-ordinates information from all parties, so that at a time when manufacturing capacity is uncertain, we can respond to process requirements such as split/merge or cancellation/transfer as well as consolidating purchase orders from multiple suppliers. 24 hr monitoring, with exception alerts and reminders have also proved particularly valuable in helping us identify and respond proactively to any irregularities, that arise in the supply chain using Dimerco’s Collaboration Service Platform (CSP).”
“Our success is built on our people, our customers and our strategic alliances with major airlines and ocean carriers; during the COVID-19 pandemic, that commitment has stood us in excellent stead,” said the Dimerco spokesperson. “Our people have continued to work diligently and professionally as a team, our partners have supported us in providing flexible solutions to circumvent the difficulties of lockdown, and our customers have continued to enjoy the same high quality service that they have come to expect from Dimerco.”