KBB retailer Trevor Scott is the latest KBB professional to feature in the Simon Acres Group ‘Industry Legends’ series. Launched last year, the films have provided a platform for some of the most well-known figures in the industry to share their thoughts on best practice and success strategies for the sector.
“It was a pleasure to talk with Trevor,” says Simon Acres Group Principal Director, Simon Acres.
“He has a wealth of experience and knowledge from the 40 plus years he has spent in KBB sales and design.”
Trevor is still involved with the family business, RFK Kitchens based in Rugby, which he established in 1993. He says, “I was honoured to be asked to participate in the ‘Industry Legends’ series and share my experience of building a successful KBB retail business.
“Consumers are super savvy in this digital age, making it even more important for a retailer to understand the product and be able to offer expert advice. Training should not be neglected, even though there is not enough available. At RFK we have developed our own training manual to ensure that all of our staff understand the fundamentals of listening and building relationships with customers.
“We have never underestimated the amount of skill, knowledge and expertise required to design and fit a kitchen. Our sales and design staff have to understand the technicalities of how to fit a kitchen and we have made it a priority to work with the very best installation teams.
“The era of Brexit has created an uncertain market place but there are opportunities for those that have control of their cash flow and are committed to delivering outstanding service.”
The Trevor Scott film can be found on the Simon Acres Group website seen here.