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International logistics and transportation specialist Dimerco has continued to provide uninterrupted services to its customers despite flight cancellations, gateway lockdowns and customs closures in some countries due to the global COVID-19 pandemic.

According to a spokesperson for the company, Dimerco has provided regular real-time status updates to customers and strategic partners on flight cancellations and major gateway capacity/rate changes within its service network, as well as implementing contingency plans such as customized charter flight and alternative multimodal transport solutions, particularly in shipping anti-epidemic cargo such as PPE (Personal Protective Equipment).

Since March this year, Dimerco has handled a number of air charter projects on behalf of customers, moving freight from major cities in China and Singapore to destinations across the world, including the US, Australia and the UK. Similarly, multimodal transport solutions have been used successfully to transport goods from China, South Korea and Japan to Taipei, Hong Kong and further afield – Australia, Poland and Germany, via sea, air, truck and train.

Dimerco believes that its professional corporate culture and market leading technology, as well as its extensive, flexible service portfolio have helped it maintain a ‘business as usual’ service for customers through the crisis.

“Our Business Intelligence Technology (BIT) provides exceptional visibility and enables us to access information in real time from any location that has internet connection, so that our operations run as smoothly as possible while many of our employees are working from home with seamless communication via instant messaging and online conferences, while business travel overseas of all worldwide colleagues have been temporarily banned ever since Jan. 28, 2020 in light of our preventative measure taken towards the early outbreak of COVID-19.” the spokesperson explained. “In addition, our Purchase Order Management System (POMS) co-ordinates information from all parties, so that at a time when manufacturing capacity is uncertain, we can respond to process requirements such as split/merge or cancellation/transfer as well as consolidating purchase orders from multiple suppliers. 24 hr monitoring, with exception alerts and reminders have also proved particularly valuable in helping us identify and respond proactively to any irregularities, that arise in the supply chain using Dimerco’s Collaboration Service Platform (CSP).”

“Our success is built on our people, our customers and our strategic alliances with major airlines and ocean carriers; during the COVID-19 pandemic, that commitment has stood us in excellent stead,” said the Dimerco spokesperson. “Our people have continued to work diligently and professionally as a team, our partners have supported us in providing flexible solutions to circumvent the difficulties of lockdown, and our customers have continued to enjoy the same high quality service that they have come to expect from Dimerco.”


As China-US trade tensions continue to rise, Taiwan-based transportation and freight forwarding specialist Dimerco has supported its customer―a world leader in mechanical steel for renewable energy solutions―in establishing a new manufacturing base in Malaysia, enabling their customer to import equipment, raw materials and produce finished goods for export directly to the United States.

Dimerco planned and managed the entire 6-day logistics process to ship the first 122 steel coils weighing over 3,000 metric tons from port to warehouse, including storage, sample cutting, re-wrapping and packing, as well as handling customs clearance and distribution to the consignee. Since the first shipment in March this year, Dimerco has now shipped approaching 10,000 metric tons of steel coils, with more scheduled. Based on this successful project, Dimerco secured a further contract with this customer for a different product in a second newly built factory last month, in May 2019.

According to a spokesperson from Dimerco, the company previously shipped heavy production equipment for the customer from Suzhou in China to Malaysia. And, in the light of the China-US tariff stand-off, the customer has decided to not only build a new factory in Malaysia but also ship raw material from South Korea/Taiwan to Malaysia via ocean freight, with Dimerco handling all operations from the destination port. “Our experience and deep market knowledge in this region enabled us to provide a comprehensive and seamless service to our customer who is operating in an unfamiliar market to them,” the spokesperson said. “We transferred the cargo to a warehouse in the Free Zone Authority and worked through the night to achieve a rapid transit time, as well as liaising with trusted partners on utilizing specialist equipment required to handle the heavy freight and dispatching local transportation with low-bed trailers.”

In order to achieve smooth customs clearance, Dimerco’s dedicated team also arranged sample cutting for SIRIM (Standard and Industrial Research Institute of Malaysia) Inspection, arranging for a subcontractor to slight 3 baby coils from the 25 tons mother coil and ensuring each coil was labelled accurately on arrival at port, before inspection.

“This project has allowed us to demonstrate our breadth of services and our commitment to teamwork,” Dimerco’s spokesperson concluded. “We were able to advise our customer on the specific requirements of coil import and transfer in Malaysia, particularly with regards to warehousing, inspection and customs clearance. In addition, we provided onsite monitoring and 24 hour live updates to our customers, as well as delivering basic training on the FZA regulations and SIRIM inspection. Dimerco is delighted that our expert heavy freight handling services have been recognized with a further contract in Malaysia from our valued customer.”
Photo Caption: Dimerco coordinated to load on low-bed trailer (left) and Sample Cutting for SIRIM Inspection (right).

For more information, please visit:
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Media Contact:
Dimerco Express Group
Cindy Yang T: +886-2-2796-3660 Ext. 761,

Cloud and mobile technology specialist Car Delivery Network (CDN) has made history this week, winning the coveted Automotive Global Award for IT innovation a third time.

The award recognises ground-breaking technology, design and service, which demonstrates innovation that has delivered meaningful solutions to the automotive industry.

This year, CDN’s success is based on the roll out in 2016 of its new eOUTGATE solution for rail in the US, which was designed to facilitate the electronic release of vehicles from Railyards for onward delivery to dealerships, removing the need for paperwork and automating the process of information transfer between all parties involved in the interchange.

Rail companies have been quick to welcome the innovation, with 22 railheads serviced by Class 1 rail companies, Union Pacific, CSX, FEC, BNSF, CN (Canadian National) converting to the eOUTGATE solution to date.

According to co-founder and director of CDN Wayne Pollock, the expectation is that the majority of rail heads will move to eOUTGATE over 2017/18.

“Our mission is to help connect all parties in the automotive logistics supply chain using cloud and mobile technology. Our mobile ePOD app VinDELIVER, which won this Award previously, started the transformation from paper to electronic data capture for many US Auto Carriers; now the introduction of eOUTGATE, an electronic gate exit enhancement, further extends the capabilities of vinDELIVER to the ‘final mile’ between railyard and dealership, allowing truck carriers and subhaulers already using the app to exit rail facilities quickly and efficiently with 100% paperless movements,” he says.

eOUTGATE connects the driver to the railway system with a simple ‘click and comply solution’ This helps all parties increase supply chain velocity of vehicles from factory gate to dealer. It is a straightforward ‘Out of Box’ solution for all rail companies and is included with CDN’s ePOD solution, vinDELIVER.

“The benefits are clear, not just for rail companies, but for OEMs, carriers and dealerships too,” Pollock explains.
“eOUTGATE delivers a  single interface for all carriers, irrespective of what railway or rail ramp they are hauling from. Drivers are able to exit rail heads faster and overall customer service is improved as more and better information is received paperlessly and in real-time by all stakeholders, bringing greater efficiency and reducing costs. In short, eOUTGATE has simplified gate release, speeding up the process and delivering higher accuracy of data to the rail companies, carriers, dealerships and OEMs.”

eOUTGATE also enable users to electronically capture and transmit load data, damage codes, and related photos directly to the rail company’s own system. Uniquely, this system enables inspection agents to gain direct and immediate access to the damage write-ups, facilitating rapid and seamless release of vehicles at all locations.
Currently, over 3 million new vehicles – approx. 1 in 6 – of all new vehicle deliveries in the US are completed using CDN’s cloud and mobile technology.

Picture: Derric Hicks, General Manager US for CDN celebrates success with fellow award winners

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