20 Sep 2019
Well known industry professional Ray Isted is the third KBB professional to take part in Acres Consultancy ‘Industry Legends’ series.
Dedicated KBB and merchant service provider Acres Consultancy launched its Industry Legend films to share the thoughts and advice of some of the most successful professionals in the industry.
Ray’s film covers his early career in senior positions at Whirlpool and explores his thoughts on what it takes to be a successful KBB retailer in today’s market.
He urges retailers to research the local market and have a demonstrable point of difference to enable the customer to make their choice.
Ray says, “Retail is a challenging environment for independent retailers and knowledge is key. It is important to stay up to date and invest in a website and training so that customers can not only see that a retailer is knowledgeable but be able to back this up when they visit the showroom.”
Principal Director at Acres Consultancy, Simon Acres says, “Ray has an in depth understanding of what it takes to build a profitable retail business. His film is a must see for independent retailers looking for clear, honest advice.”
The Ray Isted film can be seen here.