Dimerco maintains ‘business as usual’ service with COVID-19 contingency plans
International logistics and transportation specialist Dimerco has continued to provide uninterrupted services to its customers despite flight cancellations, gateway lockdowns and customs closures in some countries due to the global COVID-19 pandemic.
According to a spokesperson for the company, Dimerco has provided regular real-time status updates to customers and strategic partners on flight cancellations and major gateway capacity/rate changes within its service network, as well as implementing contingency plans such as customized charter flight and alternative multimodal transport solutions, particularly in shipping anti-epidemic cargo such as PPE (Personal Protective Equipment).
Since March this year, Dimerco has handled a number of air charter projects on behalf of customers, moving freight from major cities in China and Singapore to destinations across the world, including the US, Australia and the UK. Similarly, multimodal transport solutions have been used successfully to transport goods from China, South Korea and Japan to Taipei, Hong Kong and further afield – Australia, Poland and Germany, via sea, air, truck and train.
Dimerco believes that its professional corporate culture and market leading technology, as well as its extensive, flexible service portfolio have helped it maintain a ‘business as usual’ service for customers through the crisis.
“Our Business Intelligence Technology (BIT) provides exceptional visibility and enables us to access information in real time from any location that has internet connection, so that our operations run as smoothly as possible while many of our employees are working from home with seamless communication via instant messaging and online conferences, while business travel overseas of all worldwide colleagues have been temporarily banned ever since Jan. 28, 2020 in light of our preventative measure taken towards the early outbreak of COVID-19.” the spokesperson explained. “In addition, our Purchase Order Management System (POMS) co-ordinates information from all parties, so that at a time when manufacturing capacity is uncertain, we can respond to process requirements such as split/merge or cancellation/transfer as well as consolidating purchase orders from multiple suppliers. 24 hr monitoring, with exception alerts and reminders have also proved particularly valuable in helping us identify and respond proactively to any irregularities, that arise in the supply chain using Dimerco’s Collaboration Service Platform (CSP).”
“Our success is built on our people, our customers and our strategic alliances with major airlines and ocean carriers; during the COVID-19 pandemic, that commitment has stood us in excellent stead,” said the Dimerco spokesperson. “Our people have continued to work diligently and professionally as a team, our partners have supported us in providing flexible solutions to circumvent the difficulties of lockdown, and our customers have continued to enjoy the same high quality service that they have come to expect from Dimerco.”